SHIPPING & DELIVERY POLICY
Last Updated: February 2026
At SYNQ HOME DECOR, a brand operated by SOISU Furniture LLP, we are committed to delivering your carefully selected home décor items with the utmost care and efficiency. This Shipping & Delivery Policy outlines our shipping practices, delivery timelines, and your responsibilities as a customer.
1. Shipping Coverage
We currently ship across India through our trusted logistics partners. Delivery availability is subject to the serviceability of our courier partners to your location. We recommend checking your Pin Code serviceability at checkout before placing your order.
2. Order Processing Time
Before your order ships, our quality control team carefully inspects and packages each item to ensure it meets our high standards. Please allow:
• 1-2 business days for order processing, quality checking, and packaging
• Processing begins after successful payment confirmation through PayU
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
3. Delivery Timelines
Delivery timelines vary based on your location:
3.1 Mumbai Deliveries
Orders within Mumbai are typically delivered within 2-3 business days from the date of dispatch.
3.2 Outside Mumbai
Delivery timelines for locations outside Mumbai typically range from 5-7 business days from the date of dispatch, depending on your specific Pin Code and location.
Please note: These are estimated delivery times and may vary based on factors beyond our control, including weather conditions, natural calamities, and courier partner operations.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery address and order value. Any promotional offers regarding free shipping will be clearly communicated on our website.
5. Order Tracking
Once your order ships, you will receive:
• A shipping confirmation email with tracking details
• A tracking number to monitor your package's journey
• SMS updates at key delivery milestones (if mobile number provided)
You can track your order using the tracking number provided by our courier partner.
6. Delivery Delays
While we strive to meet our delivery commitments, certain circumstances may cause delays:
6.1 National Holidays and Festivals
Deliveries may be affected or delayed during:
• National Holidays and Gazetted Holidays
• Major festive seasons (including Diwali, Eid, Christmas, Holi, etc.)
• Bank holidays and public holidays
6.2 Unforeseen Circumstances
Delivery timelines may be impacted by:
• Natural calamities (floods, earthquakes, severe weather)
• Civil unrest, strikes, or lockdowns
• Logistical disruptions or courier partner delays
• Governmental restrictions or regulations
We appreciate your patience and understanding during such circumstances. We will keep you informed of any significant delays affecting your order.
7. Delivery Requirements and Customer Responsibilities
7.1 Accurate Address Information
You are responsible for providing complete and accurate delivery information, including:
• Full name of the recipient
• Complete delivery address with landmark
• Valid Pin Code
• Active mobile number for delivery coordination
SOISU Furniture LLP is not liable for failed deliveries, delays, or loss of packages due to incorrect, incomplete, or outdated address or contact details provided by the customer.
7.2 Availability for Delivery
Please ensure that someone is available at the delivery address during the expected delivery window to receive the package. Our courier partners may attempt delivery 2-3 times before returning the package to us.
7.3 Package Inspection at Delivery
CRITICAL: You must inspect your package immediately upon delivery:
• Check the outer packaging for any visible damage before signing the delivery receipt
• If the outer packaging is visibly damaged, torn, or appears tampered with, please mention this clearly on the delivery receipt/challan before accepting the package
• Take photographs or videos of the damaged packaging if possible
• For damage claims, unboxing video evidence is mandatory and must be recorded before opening the package
Failure to note damage on the delivery receipt may affect your ability to file a damage claim later.
8. Undeliverable Packages
If a package cannot be delivered due to:
• Incorrect or incomplete address
• Recipient unavailability after multiple delivery attempts
• Refusal to accept delivery
• Inaccessible location
The package will be returned to us. In such cases:
• You will be responsible for additional shipping charges for re-delivery
• Refund processing (if applicable) will be subject to our Return & Refund Policy
• Return shipping charges may be deducted from any refund
9. Lost or Damaged Shipments
In the rare event that your package is lost or damaged during transit:
9.1 Lost Packages
If your tracking information shows no movement for an extended period, please contact us at synq@soisu.com. We will immediately initiate an investigation with our courier partner and work to resolve the issue.
9.2 Damaged Packages
Please refer to our Return & Exchange Policy for details on reporting and claiming damaged items. Remember, damage must be noted on the delivery receipt at the time of delivery.
10. International Shipping
Currently, we only ship within India. International shipping is not available at this time. We will update this policy if we expand our shipping services internationally.
11. Changes to Delivery Address
Once an order is placed and payment is confirmed, we cannot modify the delivery address. Please ensure your shipping address is correct before completing your order through PayU payment gateway.
If you need to change your delivery address after placing an order, please contact us immediately at synq@soisu.com. We will try our best to accommodate your request if the order has not yet been dispatched, but we cannot guarantee address changes after payment confirmation.
12. Contact Us
For any questions, concerns, or assistance regarding shipping and delivery, please contact us:
SOISU Furniture LLP
Brand: SYNQ HOME DECOR
Email: synq@soisu.com
Our customer service team will respond to your inquiry within 24-48 business hours.