PRIVACY POLICY

Last Updated: February 2026

 

SYNQ HOME DECOR is a brand operated by SOISU Furniture LLP ("we," "us," "our," or "Company"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our online store.

 

1. Information We Collect

 

1.1 Personal Information

When you place an order or register on our website, we may collect:

• Name and contact information (email address, phone number)

• Billing and shipping addresses

• Payment information (processed securely through PayU)

• Order history and purchase details

 

1.2 Automatically Collected Information

We may automatically collect certain information about your device, including:

• IP address and browser type

• Device identifiers and operating system

• Browsing behavior and pages visited

• Cookies and similar tracking technologies

 

2. How We Use Your Information

 

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Communicate with you about your orders or inquiries

• Improve our website and customer service

• Detect and prevent fraud or unauthorized transactions

• Comply with legal obligations

• Send promotional communications (with your consent)

 

3. Payment Processing with PayU

 

All payment transactions are processed securely through PayU, our trusted payment gateway partner. We do not store or have access to your complete credit card or debit card information. PayU processes your payment information in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

 

When you make a payment through PayU:

• Your payment information is transmitted directly to PayU's secure servers

• PayU encrypts your payment data using industry-standard SSL/TLS encryption

• We receive only transaction confirmation and masked card details (last 4 digits)

• PayU may share transaction status and order information with us for order fulfillment

 

For more information about PayU's privacy practices, please visit PayU's Privacy Policy at https://www.payu.in

 

4. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and shopping cart items

• Analyze website traffic and usage patterns

• Provide personalized content and recommendations

 

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

 

5. Information Sharing and Disclosure

 

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

 

• Service Providers: Trusted third parties who assist us in operating our website, processing payments (PayU), shipping orders, and providing customer service

• Legal Requirements: When required by law, court order, or government regulation

• Business Transfers: In connection with a merger, acquisition, or sale of assets

• Fraud Prevention: To detect and prevent fraudulent transactions

 

6. Data Security

 

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure payment processing through PCI-DSS compliant PayU gateway

• Regular security assessments and updates

• Restricted access to personal information on a need-to-know basis

 

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7. Your Rights and Choices

 

You have the right to:

• Access and review the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal obligations)

• Opt-out of marketing communications at any time

• Withdraw consent for data processing where applicable

 

To exercise these rights, please contact us at synq@soisu.com

 

8. Children's Privacy

 

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you may use our website only with the involvement of a parent or guardian.

 

9. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

10. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction records are retained for accounting and legal compliance purposes.

 

11. International Data Transfers

 

Your information may be transferred to and maintained on servers located outside of your state, province, or country. By using our website, you consent to the transfer of information to India and other countries where our service providers operate.

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

 

13. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

 

SOISU Furniture LLP

Brand: SYNQ HOME DECOR

Email: synq@soisu.com

 

We are committed to resolving any privacy concerns in a timely and transparent manner.